Unable to init chat session 0.09769115949913248

Jan 5, 2012 at 10:07 AM
Edited Jan 5, 2012 at 10:24 AM

i am getting this error "Unable to init chat session 0.09769115949913248."

it list all available users , but when i click chat and type my name it will keep showing me "Opening chat..."

here is my error on webserver log details below

2012-01-05 12:10:58,599 [3] ERROR Lync.Widget.Service.Service [(null)] - Unable to init chat session 0.09769115949913248.
System.InvalidOperationException: This operation can only be performed when endpoint is in Idle state and platform is Started
   at Microsoft.Rtc.Collaboration.LocalEndpoint.BeginEstablish(IEnumerable`1 additionalHeaders, AsyncCallback userCallback, Object state)
   at Microsoft.Rtc.Collaboration.LocalEndpoint.BeginEstablish(AsyncCallback userCallback, Object state)
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageProvider..ctor(CollaborationPlatform collabPlatform, String session, String sipuri, String username, String page, String topic) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageProvider.cs:line 182
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.InitChatSession(String session, String employeeSip, String username, String page, String topic) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 100
   at Lync.Widget.Service.Service.InitChatSession(String session, String employeeSip, String webUserName, String page, String topic) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\Service.svc.cs:line 57
and some times it show me "Unable to perform authentication of credentials."
2012-01-05 13:14:23,367 [3] ERROR Lync.Widget.Service.InstantMessaging.UCInstantMessageProvider [(null)] - AuthenticationException
SupportedAuthenticationProtocols=Ntlm, Kerberos
Realm=SIP Communications Service
FailureReason=NoAuthenticatingAuthority
ErrorCode=-2146893039
Microsoft.Rtc.Signaling.AuthenticationException:Unable to perform authentication of credentials. ---> Microsoft.Rtc.Internal.Sip.AuthException: NegotiateSecurityAssociation failed, error: -2146893039
   at Microsoft.Rtc.Internal.Sip.SipAuthenticationHelper.NegotiateSecurityAssociation(SecurityAssociationBase sa, String inputString, ContextFlags inContextAttributes, String& outputString)
   at Microsoft.Rtc.Internal.Sip.ProtocolAuth.DoProtocolOutgoingNegotiation(SecurityAssociation sa, SipMessage message, ChallengeData challengeData)
   at Microsoft.Rtc.Internal.Sip.ProtocolAuth.DoProtocolNegotiation(SecurityAssociation sa, SipMessage message, NegotiateArgs negotiateArguments)
   at Microsoft.Rtc.Internal.Sip.AuthenticationControlModule.NegotiateSecurityAssociation(SecurityAssociation sa, SipMessage message, NegotiateArgs negotiateArguments)
   
--- End of inner exception stack trace ---
   at Microsoft.Rtc.Signaling.SipAsyncResult`1.ThrowIfFailed()
   at Microsoft.Rtc.Signaling.Helper.EndAsyncOperation[T](Object owner, IAsyncResult result)
   at Microsoft.Rtc.Collaboration.LocalEndpoint.EndEstablish(IAsyncResult result)
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageProvider.EndEndpointEstablish(IAsyncResult ar) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageProvider.cs:line 204
Detected at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)
   at System.Environment.get_StackTrace()
   at Microsoft.Rtc.Signaling.FailureResponseException..ctor(String message, Exception innerException, SipResponseData responseData)
   at Microsoft.Rtc.Signaling.ExceptionUtilities.TryMapS4Exception(Exception s4Exception, SecurityAssociationContext securityContext, Boolean isSipEndpoint, String traceId, Object parentObject, Object childObject, RealTimeException& ex)
   at Microsoft.Rtc.Signaling.SipTransactionAsyncResult`1.Transaction_MessageSendFailed(Object sender, MessageProcessingFailedEventArgs e)
   at Microsoft.Rtc.Internal.Sip.OutgoingNonInviteTransaction.OnMessageSendFailed(MessageProcessingFailedEventArgs e)
   at Microsoft.Rtc.Internal.Sip.SipCoreManager.OnMessageSendFailed(Object sender, MessageProcessingFailedEventArgs eventArgs)
   at Microsoft.Rtc.Internal.Sip.SipStack.OnMessageSentInternal(SipMessage message, Exception error)
   at Microsoft.Rtc.Internal.Sip.SipStack.MessageSentWorkitem.Execute()
   at Microsoft.Rtc.Internal.Sip.SingleThreadedDispatcherQueue.DispatcherCallback(Object queue)
   at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   at System.Threading.ThreadPoolWorkQueue.Dispatch()
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()


i am stuck on this since three days ago..
any advice will be appreciated...
Coordinator
Jan 6, 2012 at 8:07 AM

I haven't seen that error before.

Do you get the "InstantMessagingCall" sample from the UCMA 3.0 SDK running?

Jan 7, 2012 at 7:46 AM

for now the service is running successfully

as per the log file mentioned here

2012-01-07 10:28:27,042 [3] INFO  Lync.Widget.Service.Service [(null)] - LyncWidget service starting up
2012-01-07 10:28:29,967 [6] INFO  Lync.Widget.Service.Presence.UcmaHelper [(null)] - The platform is now started.
2012-01-07 10:28:29,967 [6] INFO  Lync.Widget.Service.Presence.UcmaHelper [(null)] - ApplicationEndpointOwnerDiscovered event was raised during startup of the CollaborationPlatform.
2012-01-07 10:28:30,061 [6] INFO  Lync.Widget.Service.Presence.UcmaHelper [(null)] - Endpoint sip:pres@nextjo.com state changed from Idle to Establishing. Reason = None.
2012-01-07 10:28:31,836 [12] INFO  Lync.Widget.Service.Presence.UcmaHelper [(null)] - Endpoint sip:pres@nextjo.com state changed from Establishing to Established. Reason = None.
2012-01-07 10:28:31,836 [12] INFO  Lync.Widget.Service.Presence.UcmaHelper [(null)] - Application Endpoint successfully established
2012-01-07 10:28:31,856 [3] INFO  Lync.Widget.Service.Presence.UcPresenceProvider [(null)] - UcPresenceProvider started
2012-01-07 10:28:31,857 [3] INFO  Lync.Widget.Service.Service [(null)] - LyncWidget service started successfully

 

 

but now i am getting error "Unable to retrieve instant messages from queue for session........."

2012-01-07 10:37:07,883 [3] INFO  Lync.Widget.Service.Service [(null)] - webuser requests instant messages for session 0.593241712688119
2012-01-07 10:37:07,883 [3] WARN  Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter [(null)] - QueueNotFoundException for session 0.593241712688119
2012-01-07 10:37:07,883 [3] ERROR Lync.Widget.Service.Service [(null)] - Unable to retrieve instant messages from queue for session 0.593241712688119.
Lync.Widget.Service.InstantMessaging.QueueNotFoundException: Exception of type 'Lync.Widget.Service.InstantMessaging.QueueNotFoundException' was thrown.
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.Getcache(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 255
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.GetInstantMessagesFromLynClient(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 232
   at Lync.Widget.Service.Service.GetMessages(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\Service.svc.cs:line 90
2012-01-07 10:37:07,884 [3] INFO  Lync.Widget.Service.Service [(null)] - webuser requests instant messages for session 0.593241712688119
2012-01-07 10:37:07,884 [3] WARN  Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter [(null)] - QueueNotFoundException for session 0.593241712688119
2012-01-07 10:37:07,884 [3] ERROR Lync.Widget.Service.Service [(null)] - Unable to retrieve instant messages from queue for session 0.593241712688119.
Lync.Widget.Service.InstantMessaging.QueueNotFoundException: Exception of type 'Lync.Widget.Service.InstantMessaging.QueueNotFoundException' was thrown.
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.Getcache(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 255
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.GetInstantMessagesFromLynClient(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 232
   at Lync.Widget.Service.Service.GetMessages(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\Service.svc.cs:line 90
2012-01-07 10:37:07,884 [3] INFO  Lync.Widget.Service.Service [(null)] - webuser requests instant messages for session 0.593241712688119
2012-01-07 10:37:07,884 [3] WARN  Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter [(null)] - QueueNotFoundException for session 0.593241712688119
2012-01-07 10:37:07,884 [3] ERROR Lync.Widget.Service.Service [(null)] - Unable to retrieve instant messages from queue for session 0.593241712688119.
Lync.Widget.Service.InstantMessaging.QueueNotFoundException: Exception of type 'Lync.Widget.Service.InstantMessaging.QueueNotFoundException' was thrown.
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.Getcache(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 255
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.GetInstantMessagesFromLynClient(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 232
   at Lync.Widget.Service.Service.GetMessages(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\Service.svc.cs:line 90
2012-01-07 10:37:07,884 [3] INFO  Lync.Widget.Service.Service [(null)] - webuser requests instant messages for session 0.593241712688119
2012-01-07 10:37:07,884 [3] WARN  Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter [(null)] - QueueNotFoundException for session 0.593241712688119
2012-01-07 10:37:07,884 [3] ERROR Lync.Widget.Service.Service [(null)] - Unable to retrieve instant messages from queue for session 0.593241712688119.
Lync.Widget.Service.InstantMessaging.QueueNotFoundException: Exception of type 'Lync.Widget.Service.InstantMessaging.QueueNotFoundException' was thrown.
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.Getcache(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 255
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.GetInstantMessagesFromLynClient(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 232
   at Lync.Widget.Service.Service.GetMessages(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\Service.svc.cs:line 90
2012-01-07 10:37:07,933 [3] INFO  Lync.Widget.Service.Service [(null)] - Message sent from webuser for session 0.593241712688119: dfgd: dfg
2012-01-07 10:37:07,934 [3] WARN  Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter [(null)] - SessionNotFoundException for session 0.593241712688119 and message 'dfgd: dfg'
2012-01-07 10:37:07,934 [3] ERROR Lync.Widget.Service.Service [(null)] - Unable to send message from webuser for session 0.593241712688119.
Lync.Widget.Service.InstantMessaging.SessionNotFoundException: Exception of type 'Lync.Widget.Service.InstantMessaging.SessionNotFoundException' was thrown.
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.GetProvider(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 245
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.SendInstantMessageToLyncClient(String session, String message) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 216
   at Lync.Widget.Service.Service.SendInstantMessage(String session, String message) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\Service.svc.cs:line 73
2012-01-07 10:37:08,788 [18] INFO  Lync.Widget.Service.Service [(null)] - webuser requests instant messages for session 0.593241712688119
2012-01-07 10:37:08,788 [18] WARN  Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter [(null)] - QueueNotFoundException for session 0.593241712688119
2012-01-07 10:37:08,789 [18] ERROR Lync.Widget.Service.Service [(null)] - Unable to retrieve instant messages from queue for session 0.593241712688119.
Lync.Widget.Service.InstantMessaging.QueueNotFoundException: Exception of type 'Lync.Widget.Service.InstantMessaging.QueueNotFoundException' was thrown.
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.Getcache(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 255
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.GetInstantMessagesFromLynClient(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 232
   at Lync.Widget.Service.Service.GetMessages(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\Service.svc.cs:line 90
2012-01-07 10:37:09,869 [18] INFO  Lync.Widget.Service.Service [(null)] - webuser requests instant messages for session 0.593241712688119
2012-01-07 10:37:09,869 [18] WARN  Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter [(null)] - QueueNotFoundException for session 0.593241712688119
2012-01-07 10:37:09,870 [18] ERROR Lync.Widget.Service.Service [(null)] - Unable to retrieve instant messages from queue for session 0.593241712688119.
Lync.Widget.Service.InstantMessaging.QueueNotFoundException: Exception of type 'Lync.Widget.Service.InstantMessaging.QueueNotFoundException' was thrown.
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.Getcache(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 255
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.GetInstantMessagesFromLynClient(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 232
   at Lync.Widget.Service.Service.GetMessages(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\Service.svc.cs:line 90
2012-01-07 10:37:10,697 [18] INFO  Lync.Widget.Service.Service [(null)] - webuser requests instant messages for session 0.593241712688119
2012-01-07 10:37:10,697 [18] WARN  Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter [(null)] - QueueNotFoundException for session 0.593241712688119
2012-01-07 10:37:10,697 [18] ERROR Lync.Widget.Service.Service [(null)] - Unable to retrieve instant messages from queue for session 0.593241712688119.
Lync.Widget.Service.InstantMessaging.QueueNotFoundException: Exception of type 'Lync.Widget.Service.InstantMessaging.QueueNotFoundException' was thrown.
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.Getcache(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 255
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.GetInstantMessagesFromLynClient(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 232
   at Lync.Widget.Service.Service.GetMessages(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\Service.svc.cs:line 90
2012-01-07 10:37:11,866 [18] INFO  Lync.Widget.Service.Service [(null)] - webuser requests instant messages for session 0.593241712688119
2012-01-07 10:37:11,867 [18] WARN  Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter [(null)] - QueueNotFoundException for session 0.593241712688119
2012-01-07 10:37:11,867 [18] ERROR Lync.Widget.Service.Service [(null)] - Unable to retrieve instant messages from queue for session 0.593241712688119.
Lync.Widget.Service.InstantMessaging.QueueNotFoundException: Exception of type 'Lync.Widget.Service.InstantMessaging.QueueNotFoundException' was thrown.
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.Getcache(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 255
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.GetInstantMessagesFromLynClient(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 232
   at Lync.Widget.Service.Service.GetMessages(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\Service.svc.cs:line 90
2012-01-07 10:37:12,866 [18] INFO  Lync.Widget.Service.Service [(null)] - webuser requests instant messages for session 0.593241712688119
2012-01-07 10:37:12,867 [18] WARN  Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter [(null)] - QueueNotFoundException for session 0.593241712688119
2012-01-07 10:37:12,867 [18] ERROR Lync.Widget.Service.Service [(null)] - Unable to retrieve instant messages from queue for session 0.593241712688119.
Lync.Widget.Service.InstantMessaging.QueueNotFoundException: Exception of type 'Lync.Widget.Service.InstantMessaging.QueueNotFoundException' was thrown.
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.Getcache(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 255
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.GetInstantMessagesFromLynClient(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 232
   at Lync.Widget.Service.Service.GetMessages(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\Service.svc.cs:line 90
2012-01-07 10:37:13,687 [18] INFO  Lync.Widget.Service.Service [(null)] - webuser requests instant messages for session 0.593241712688119
2012-01-07 10:37:13,688 [18] WARN  Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter [(null)] - QueueNotFoundException for session 0.593241712688119
2012-01-07 10:37:13,688 [18] ERROR Lync.Widget.Service.Service [(null)] - Unable to retrieve instant messages from queue for session 0.593241712688119.
Lync.Widget.Service.InstantMessaging.QueueNotFoundException: Exception of type 'Lync.Widget.Service.InstantMessaging.QueueNotFoundException' was thrown.
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.Getcache(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 255
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.GetInstantMessagesFromLynClient(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 232
   at Lync.Widget.Service.Service.GetMessages(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\Service.svc.cs:line 90
2012-01-07 10:37:14,697 [18] INFO  Lync.Widget.Service.Service [(null)] - webuser requests instant messages for session 0.593241712688119
2012-01-07 10:37:14,697 [18] WARN  Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter [(null)] - QueueNotFoundException for session 0.593241712688119
2012-01-07 10:37:14,697 [18] ERROR Lync.Widget.Service.Service [(null)] - Unable to retrieve instant messages from queue for session 0.593241712688119.
Lync.Widget.Service.InstantMessaging.QueueNotFoundException: Exception of type 'Lync.Widget.Service.InstantMessaging.QueueNotFoundException' was thrown.
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.Getcache(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 255
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.GetInstantMessagesFromLynClient(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 232
   at Lync.Widget.Service.Service.GetMessages(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\Service.svc.cs:line 90
2012-01-07 10:37:15,691 [18] INFO  Lync.Widget.Service.Service [(null)] - webuser requests instant messages for session 0.593241712688119
2012-01-07 10:37:15,691 [18] WARN  Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter [(null)] - QueueNotFoundException for session 0.593241712688119
2012-01-07 10:37:15,691 [18] ERROR Lync.Widget.Service.Service [(null)] - Unable to retrieve instant messages from queue for session 0.593241712688119.
Lync.Widget.Service.InstantMessaging.QueueNotFoundException: Exception of type 'Lync.Widget.Service.InstantMessaging.QueueNotFoundException' was thrown.
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.Getcache(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 255
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.GetInstantMessagesFromLynClient(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 232
   at Lync.Widget.Service.Service.GetMessages(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\Service.svc.cs:line 90
2012-01-07 10:37:16,680 [18] INFO  Lync.Widget.Service.Service [(null)] - webuser requests instant messages for session 0.593241712688119
2012-01-07 10:37:16,680 [18] WARN  Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter [(null)] - QueueNotFoundException for session 0.593241712688119
2012-01-07 10:37:16,681 [18] ERROR Lync.Widget.Service.Service [(null)] - Unable to retrieve instant messages from queue for session 0.593241712688119.
Lync.Widget.Service.InstantMessaging.QueueNotFoundException: Exception of type 'Lync.Widget.Service.InstantMessaging.QueueNotFoundException' was thrown.
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.Getcache(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 255
   at Lync.Widget.Service.InstantMessaging.UCInstantMessageRouter.GetInstantMessagesFromLynClient(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\InstantMessaging\UCInstantMessageRouter.cs:line 232
   at Lync.Widget.Service.Service.GetMessages(String session) in C:\Users\Administrator\Desktop\lyncwidget-118da305b239\LyncWidget_118da305b239\src\Lync.Widget\Lync.Widget.Service\Service.svc.cs:line 90
any help on this?
Jan 12, 2012 at 12:12 PM

ok it solved now i have to grant access for authenticated user on application pool on iis

Mar 15, 2012 at 5:25 PM

We have the same error. what did you do exactly?

 

Mar 21, 2012 at 1:44 PM
weshtic wrote:

ok it solved now i have to grant access for authenticated user on application pool on iis

Can you explain what you had to do to get this to work?

Sep 5, 2012 at 1:50 PM

Hi. possible solution for this problem:

Disable Idle timeout (in minutes) on the application pool. This can be disabled by setting it to 0.

This fixed my problem :)

Sep 8, 2012 at 1:14 AM

I have the same problem about the message "Unable to perform authentication of credentials".

Does anyone have a solution for this error message that appears in the logs as well as the chat window?

Oct 3, 2012 at 9:58 AM
halfprogrammer wrote:

I have the same problem about the message "Unable to perform authentication of credentials".

Does anyone have a solution for this error message that appears in the logs as well as the chat window?

Make sure you have the user in AD, and the password is correct for it.